Ballpark Tour Guide

DEPARTMENT: Ballpark Tours REPORTS TO: Sr. Manager, Tourism & Group Event Sales STATUS: Part-Time; Non-Exempt San Diego Padres Petco Park Promise: Our service values drive our behaviors to create the best experience for all of our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED. Your role as a Ballpark Tour Guide: The San Diego Padres are looking to add friendly, motivated individuals to provide public and private tours of Petco Park on game days and non-gamedays tours, sell tickets at the ticket window, and field walk-up customers on a year-round basis. All the responsibilities we will trust you with: - Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests’ expectations - Conducting tours of the ballpark throughout the calendar year, including walk-up, pre-game, private, educational and event tours - Responding to any ballpark tour inquiries in-person or by phone and serving as ballpark ambassadors by representing the Padres brand during tours and private events - Serving as a ballpark information specialist by continually knowing the most up to date information regarding the ballpark and responding appropriately to guest comments, questions and requests - Using a ticketing platform to sell tickets, collecting admission fees and/or scanning tickets from guests Your areas of knowledge and expertise that matter most: - Being consistent, punctual, and having reliable attendance - Having the ability to speak clearly and project audibly in an organized and entertaining fashion before large groups of individuals - Having the ability to interact and e