Housekeeper

Job Responsibilities - Respond promptly to requests from guests and other departments. - Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. - Replace guest amenities and supplies in rooms. - Replace dirty linens and terry with clean items. - Make beds and fold terry. - Clean bathrooms in line with hotel standards, using the correct chemicals and adhering to the safety protocols established within the department. - Remove trash, dirty linen, and room service items. - Check that all appliances are present in the room and in working order. - Straighten desk items, furniture, and appliances. - Dust, polish, and remove marks from walls and furnishings. - Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway). - Responsible for cleaning all assigned rooms efficiently, ensuring each room is thoroughly cleaned within a 27-minute timeframe. - Promptly respond to all room service requests within an 8-minute timeframe, ensuring a high level of customer satisfaction and efficiency. For full-service requests, response time should not exceed 15 minutes. Other Job Requirements - Welcome and acknowledge all guests according to company standards. - Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. - Speak with others using clear and professional language. - Support team to reach common goals. - Follow all company safety and security policies and procedures. - Report any maintenance problems, safety hazards, accidents, or injuries. - Complete safety training and certifications; properly store flammable materials. - Ensure uniform and personal appearances are clean and professional. - Maintain confidentiality of proprietary information. - Ensure adherence to quality expectations and standards. - Clean and make ready the list of rooms given to you according to company standards. - Move, lift, carry, push, pull, and p