Order Fulfillment Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Order Fulfillment Specialist in United States. This role sits at the heart of a fast-scaling e-commerce operations ecosystem, ensuring that customer orders move seamlessly from warehouse dispatch to final delivery. You will act as the critical link between supply chain and customer service, identifying and resolving fulfillment issues before they impact the customer experience. Operating in a high-volume, performance-driven environment, you’ll monitor shipments in real time, coordinate with 3PL and carrier partners, and ensure accountability across the delivery chain. Your work directly influences customer satisfaction, refund rates, and operational efficiency across multiple consumer brands. This is a highly execution-focused role for someone who thrives on ownership, speed, and precision in logistics operations. Accountabilities In this role, you will ensure end-to-end visibility and control over order fulfillment processes across multiple channels, acting as the first line of defense against delivery failures and delays. You will work closely with internal teams and external logistics partners to maintain operational continuity and high service levels. - Monitor real-time order flow across fulfillment systems, tracking dispatch, carrier handoffs, and final delivery confirmation - Proactively detect stalled or delayed shipments and resolve issues before they escalate into customer complaints - Serve as the primary operational liaison between 3PL providers, supply chain teams, and customer service - Own escalation workflows by documenting fulfillment failures, analyzing impact, and routing issues to relevant stakeholders - Track 3PL and carrier performance against SLAs and highlight recurring operational breakdowns - Support chargeback recovery efforts by identifying fulfillment failures and ensuring proper documentation - Maintain escalation logs, analyze patter