Room Attendant ($22/hr)

The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable experience for guests. Additional responsibilities may include assisting in public areas, answer guest inquiries, delivering items to guest rooms, restocking and assisting with special cleaning projects. Duties And Responsibilities Housekeeping Operations - Provide a pleasant room experience to guests. - Ensure all guest room areas meet hotel standards (i.e. inspect all assigned areas to ensure furnishings, light fixtures, room equipment, are clean and in good repair). - Cleaning responsibilities include but not limited to replacing/changing items in guest room such as bed linen, skirts, pillows, towels, bath care products, sweep, mop, vacuum, dusting, cleaning high touch point areas. - Complete daily room assignments. - Assist with, reports, maintenance request forms, logbooks, lost and found etc. as needed. - Regularly assist with deep cleaning projects and other duties. - Maintain hotel sensitive information confidential such as guest profiles, credit card information etc. - Demonstrate brand standards, behaviors, hallmarks and mandates. - Follow all safety guidelines to ensure safety of all associates and guests. - Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, lost & found etc. Interpersonal Relationships - Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty. - Follow up with guests throughout to ensure guest satisfaction and or correct any issues that arise. - Assist with training and or providing guidance to new associates when requested. - Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner. - Report any issues, concerns and