Customer Assistance Representative Full Time

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour. What You'll Do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. - Greeting customers when they enter the airport or arrive in the ticket area - Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures - Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) - Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces) - Troubleshooting kiosk technology issues to identify the source of issues or errors - Communicating with IT about kiosk technology issues that require additional servicing - Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity) - Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) - Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, ve