Customer Experience Representative - All Levels

General Description Customer Experience Representative I: $19.12 - $23.90 Hourly Customer Experience Representative II: $20.46 - $25.57 Hourly Customer Experience Representative III: $21.90 - $27.36 Hourly The role of the Customer Experience Representative I is to support the operations of the Customer Service Call Center and provide customer support. This is accomplished by replying to customer calls, processing requests; providing data and information to customer service field technicians; scheduling field appointments, interacting with internal and contracted billing agents; ensuring proper billing and adjustments; obtaining and correcting documentation; assist with payment options and more. Other duties include operating various computer systems and software, updating address information through returned mail, processing customer transfers and more. Essential Functions - Manages account billing by answering customer inquiries through the evaluation of accounts. In addition, provide assistance with collection activities through education and providing assistance with payment methods. - Corresponds with customers by answering incoming phone calls; replying to customer requests and e-mails; distributing field technicians; replying to requests for water; and aiding customers on water outages - Adjusts customer accounts by informing customers on adjustment policies; offering information on paperwork to ensure the adjustment to an account; recording adjustment requests; collecting necessary reads and documentation; determining and submitting adjustments; and updating spreadsheets. - Processes service orders efficiently with minimal error to ensure they are fulfilled by Field personnel. In addition, process new, disconnect or transfer of service based on customer requests. - All other duties as assigned. Minimum Qualifications - A minimum of a high school diploma or GED issued from an approved GED Administrator. - Minimum of one-year relevant experience. - M